“Dear Lawrence,
We want to thank you very much for all your support during the purchase of our boat. A major financial commitment can be cause for anxiety, however, you made the process comfortable. Your professional approach established a trust. Your unflappable personality helped us work through the purchase with relative ease. And your years of experience and solid knowledge of boats saved us much time and effort. We also appreciated your unique ideas and suggestions for improvements to the boat.
Your staff reflected your personality and approach in their work. We stayed for a few days on our newly purchased boat on your docks while work was being completed. In that time, Darren, your second in command, was always there when we needed something or had questions, with the same professional approach you have passed along to him. Tracy, your ship brightener, unquestionably assisted us or provided us with equipment when required.
Overall, we are very satisfied with our purchase and the service you and your staff at Specialty provided us while buying our new boat. We are delighted with our purchase. We would highly recommend your company to anyone looking to purchase a boat or wanting their boat serviced.
Thank you again for your all support, Lawrence,”